Terms & Conditions

You must be at least 18 years old to buy from us. By placing an order, you confirm that you are 18 or older.

Our Products

The Red Light Breakout Patch™ is a skincare product designed to support your everyday breakout routine. It combines red light and hydrocolloid in a single use design.

We work hard to describe and show our products accurately. Colours and images on your screen may vary slightly from the actual product.

Health & Safety Disclaimer

Our product is a skincare product, not a medical device. It is not intended to diagnose, treat, cure, or prevent any condition.

Always follow the instructions provided. If you have sensitive skin or a known skin condition, check with a healthcare professional before use. If you notice any irritation, discomfort, or an unexpected reaction, stop using the product and seek advice if needed.

This information does not replace professional medical advice.

Orders & Pricing

All prices are shown at checkout and are in Australian dollars unless stated otherwise.

We try to keep all pricing and product information accurate. Sometimes errors happen. If we find a pricing error, an item is out of stock, or there is another issue with your order, we may cancel the order and give you a full refund. If your order has already been paid, you won't be charged, or you'll be refunded in full.

We reserve the right to refuse or cancel any order at our discretion.

Promotions, Discounts, & Advertising

From time to time we run promotions, discount codes, and special offers. These are valid only for the period and conditions stated, and may be changed, paused, or ended at any time.

Our advertising appears across different platforms, and ads or promotions may continue to circulate after an offer has ended or changed. The prices, offers, and product details shown on our website at the time of purchase are the ones that apply. We can't guarantee that every ad, discount code, or third party listing will always reflect our current offers or pricing.

Discount codes can't be used after they expire, can't be combined unless we say so, and have no cash value. If a code doesn't work at checkout, it may have ended or may not apply to your order.

We're not responsible for offers, prices, or claims shown on third party websites, marketplaces, or social media accounts that we don't control.

Payment

We accept payment through Shopify Payments and PayPal. Your payment is processed securely by these providers. By placing an order, you confirm that you are authorised to use the payment method you provide.

Shipping & Returns

Delivery times, shipping costs, and return options are set out in our Shipping Policy and our Return & Refund Policy. Those policies form part of these terms.

Intellectual Property

All content on this website, including our brand name, logo, text, images, and product designs, belongs to Neon Skin Lab or is used with permission. You may not copy, reproduce, or use our content without our written permission.

Your Responsibilities

When you use our website, you agree not to misuse it, attempt to interfere with how it works, or use it for any unlawful purpose. You're responsible for the accuracy of the details you provide, including your shipping and contact information.

Limitation of Liability

We provide our website and products with care. To the extent permitted by law, we're not liable for any indirect or unexpected loss arising from your use of our website or products.

Nothing in these terms limits or excludes your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian law.

Changes To These Terms

We may update these terms from time to time. The latest version will always be on this page. By continuing to use our website after any change, you accept the updated terms.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of New South Wales.

Contact Us

If you have any questions about these terms, email us at hey@neonlabskin.com.au, Monday to Friday, 9am to 5pm.

Last updated: 29/06/2026