Shipping Policy
We're proud to ship across Australia and New Zealand. Here's everything you need to know about getting your order.
Where We Ship
We currently ship to Australia and New Zealand.
Shipping Costs
Australia: free standard shipping on every order.
New Zealand: a flat $6.99 AUD for standard shipping.
Dispatch & Delivery Times
We dispatch most orders within 1 to 2 business days. Once your order is on its way, standard delivery usually takes 3 to 7 business days.
Delivery times are estimates and can vary during busy periods, sales, or public holidays. Once your parcel is with the courier, timing is in their hands, though we'll always help if something goes wrong.
Express Shipping
Need it sooner? Express shipping is available at checkout. Within Australia it's $7.99, and to New Zealand it's $12.99 AUD. Express orders usually arrive within 1 to 3 business days after dispatch.
Order Tracking
Once your order ships, we'll email you a tracking link so you can follow it the whole way.
Shipping Protection (optional)
At checkout, you can add Shipping Protection to your order. It's completely optional and your choice.
Shipping Protection covers your parcel against theft or loss after it has been marked as delivered. If your order is delivered but goes missing from your door, this is the cover that helps us make it right.
If you choose not to add Shipping Protection, your order will be delivered to the address you provide, and may be left at your door if no one is available to receive it. Once a parcel is marked as delivered, we're unable to take responsibility for theft or loss from the delivery location.
This does not affect your rights under the Australian Consumer Law. If your order is genuinely lost in transit and never marked as delivered, contact us at hey@neonlabskin.com.au and we'll help resolve it.
Incorrect or incomplete addresses
Please check your shipping details before you order. We can't be responsible for orders sent to an address entered incorrectly, so if you spot a mistake, contact us quickly at hey@neonlabskin.com.au and we'll do our best to help before it ships.
Lost or Delayed Parcels
If your order hasn't arrived in the expected time, get in touch at hey@neonlabskin.com.au. We'll work with the courier to track it down and sort it out.
Questions?
We're here to help. Email us at hey@neonlabskin.com.au, Monday to Friday, 9am to 5pm.