Privacy Policy

Neon Lab Skin respects your privacy. This policy explains what information we collect, why we collect it, and how we look after it. We handle your personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.

By using our website and placing an order, you agree to this policy.

Who We Are

This website is operated by Neon Lab Skin (ABN 83 256 643 573), based in Newcastle, Australia. If you have any questions about your privacy, contact us at hey@neonlabskin.com.au.

What We Collect

We only collect information we need to run our store and serve you well. This may include:

Your name, email address, phone number, and shipping address. Your order and payment details. Information about how you use our website, such as pages visited and items viewed. Any messages you send us through email or our contact forms.

How We Collect It

We collect information when you place an order, create an account, sign up to our email list, contact us, or browse our website. Some information is collected automatically through cookies and tracking tools, which we explain below.

Payments

Payments are processed securely by Shopify Payments and PayPal. We don't store your full card details on our servers. Your payment information is handled directly by these providers under their own security and privacy standards.

Email Marketing

If you sign up to our list or opt in at checkout, we use Klaviyo to send you updates, offers, and product news. You can unsubscribe at any time using the link in any email, and we'll stop sending marketing messages.

Cookies & Tracking

Our website uses cookies and similar tools to help it work properly, understand how visitors use the site, and show relevant ads.

We use Google Analytics to understand website traffic and improve your experience. We use the Meta Pixel to measure and improve our advertising on Facebook and Instagram.

You can control or disable cookies through your browser settings. Some parts of the site may not work as well if you turn them off.

Who We Share Your Information With

We don't sell your personal information. We share it only with the trusted providers that help us run our business, including:

Shopify, which hosts our store. Shopify Payments and PayPal, which process payments. Klaviyo, which manages our email marketing. Google and Meta, which support our analytics and advertising. Our shipping and delivery partners, so we can send your order.

Each of these providers handles your information under their own privacy policies. Some may store data outside Australia.

Overseas Storage

Some of our providers, including Shopify, Klaviyo, Google, and Meta, may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to ensure your information is handled with appropriate care.

How We Protect Your Information

We take reasonable steps to keep your information safe and secure. While no online service can be completely secure, we work only with established providers that maintain strong security standards.

Your Rights

You have the right to:

Ask what personal information we hold about you. Ask us to correct information that's wrong or out of date. Ask us to delete your information, where we're able to. Opt out of marketing at any time.

To make any of these requests, email us at hey@neonlabskin.com.au and we'll help.

Children

Our products and website are intended for adults. We don't knowingly collect personal information from anyone under 18 without the consent of a parent or guardian.

Changes To This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact Us

If you have any questions about this policy or your personal information, email us at hey@neonlabskin.com.au, Monday to Friday, 9am to 5pm.

Last updated: 29/06/2026